Contact US

Thank you for choosing VELVET HORIZON GROUP INC. We value your trust and are here to assist with any questions, inquiries, or support related to our consumer electronics products, orders, or services. Please reach out through the following channels, and our professional team will respond to you promptly.

Our Contact Details

- Physical Address: 10200 Linn Station Road, Louisville KY 40223, United States

- Phone Number: +1 502-510-6550

- Email Address: support@velvethorizonstyle.shop

How to Reach Us Efficiently

• For order-related questions (tracking, status, modifications, returns), please include your order number in your email or mention it when calling—this helps us process your request faster.

• For product support (technical issues, user guides, warranty inquiries) about our consumer electronics, please describe the product model and specific issue in detail, and we will provide professional solutions.

• For wholesale, partnership, or bulk order inquiries, please outline your needs in your email, and our sales team will contact you within 2 business days.

Working Hours

Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time, ET)
Excluding U.S. public holidays

We strive to respond to all inquiries within 24–48 business hours. Thank you for your patience and support!